Refund & Complaints Policy

If something is wrong with your order, please contact the branch that prepared it as soon as reasonably possible, preferably on the day of the order. Please provide the order number, Post code (for delivery), date/time, branch and a short description of the issue. We may ask for photographs or other information where relevant.

Depending on the circumstances, we may provide a replacement, credit Note, Cash / Gift Voucher or other appropriate remedy, in some cases partial or full refund. Refunds are normally returned using the original payment method where practical and once refunds are issued it may take time based on the payment service provider and card provider (Generally within 72 Hours). Any delay from the 3rd party doesn’t belong to us as we don’t have direct control over the processing time. This policy does not affect your statutory consumer rights.

For website or account issues, contact info@jacksburgeruk.com.